Warranty and Service Terms

Warranty, Complaint, and Service Terms

1. Warranty, Complaint, and Service Terms of "Dobry Majster"

   The warranty covers only the proper functioning of the replaced parts and the performed service. It does not cover defects resulting from the actions of other device components or prior faults.
   
   

2. The warranty period depends on the type of service and is specified in the warranty card. The warranty period starts from the date the device is picked up by the client.
   
   

3. The warranty for liquid-damaged devices is determined individually due to the instability of such devices' functionality. Liquid-damaged devices are treated as unstable, and additional damage may occur after repair. Due to the specific nature of repairing liquid-damaged devices, standard warranty rules do not apply.
   
   

4. The warranty does not cover other possible damages that may manifest after repair, which result from prior contact with liquid. The client is informed that repairing a liquid-damaged device does not restore full reliability of the device and may lead to further faults.
   
   

5. The length of the warranty depends on the type of service and is specified in the warranty document provided to the client.
   
   

6. The document confirming the warranty scope and the risks associated with the service is kept by the Service for a period of 24 months from the date the device is picked up by the client.
   
   

7. The warranty does not cover defects caused by other factors, such as:
   
   

• Damages resulting from improper use of the equipment, including liquid damage, drops, and electrical surges;
  
  

• Mechanical damage occurring after the repair is performed;
  
  

• Natural wear of parts such as batteries, power cables, or connectors, damages caused by interference from third parties or other service providers after the repair;
  
  

• Software, data on the device, or loss of information due to repair;
  
  

• Defects resulting from the failure of the client to provide information necessary for the correct execution of the order;
  
  

• Parts whose functionality could not be verified due to lack of full access to the device (e.g., passwords).
  
  

8. The Service is not responsible for special, incidental, or consequential damages caused by interruptions in commercial, production, or other activities; lost profits due to the inability to use the product.
   
   

9. The Service is not responsible for:
   
   

• Data stored on the device. The client should ensure a backup before the repair.
  
  

• Damages caused by factors beyond the Service's control (e.g., natural disasters, etc.).

10. The client is obliged to: provide the device in a condition that allows for diagnosis and repair, promptly report any defects covered by the warranty.

11. In the case of incomplete devices (e.g., providing a motherboard without a casing), the service is only responsible for proper assembly of the parts; the warranty covers only the correct assembly. The service is not responsible for the functioning of the entire device.

12. Software repairs apply to devices that have not been updated after repair. System updates may affect stability and are not covered by the warranty.

13. Warranty for the replacement of protective glass: The replacement of protective glass is covered by the warranty for proper fitting and installation. The service of gluing the glass is treated as a one-time service and is not covered by the warranty for material durability (claims are accepted only in the case of installation errors).

14. The service commits to:

• Repairing defects covered by the warranty within 14 working days, unless additional time is required due to factors beyond the service's control.
  
  

• Refunding the cost of the service if the repair cannot be performed due to technical reasons.
  
  

15. If the repaired or replaced parts are functioning correctly and according to the agreement, the client has no right to withdraw from the contract.

16. The client loses the right to withdraw from the contract if:

• The price and repair deadline were previously agreed with the client, either in writing, orally, or by phone;
  
  

• Replacement parts have already been ordered at the client's request or based on an accepted estimate;
  
  

• The service has already started the repair work according to the accepted scope of service.
  
  

17. According to consumer law, the client has the right to withdraw from a contract concluded remotely (e.g., by phone or online) within 14 days, provided that:

• The service has not yet started,
  
  

• No individual parts have been ordered at the client's special request.
  
  

18. A complaint concerns defects in the product or service caused by the service's fault. The complaint does not cover damages caused by the client's actions or force majeure (e.g., liquid damage after repair).

19. Complaints can be submitted in person at the service point, by phone, or by email.

20. When submitting a complaint, the client should provide: proof of service (receipt, invoice, or warranty card).

21. After receiving the complaint, the service will perform a preliminary diagnosis within 14 working days.

22. If the complaint is accepted, the service commits to repair, replace parts, or refund the service cost.

23. The complaint procedure includes the time required for delivery of the defective part to the supplier, its verification, and possible replacement, which may take up to 30 working days.

24. In the case of a positive resolution of the complaint, the warranty period will be extended by the time the device remained in repair and the client could not use it. This period is calculated from the next full working day after informing the client that the device is ready for pickup.

25. The warranty does not exclude, limit, or suspend the client’s rights arising from the statutory warranty for defects. For matters not regulated by these terms and conditions, the provisions of the Civil Code apply.

Regulations

1. The service takes photos of the visual condition of the device upon acceptance.
   
   

2. All replaced parts are returned to the client upon the device's pickup.
   
   

3. Consent to perform the repair service or order parts can be given:
   
   

• In writing (e.g., via email or SMS),
  
  

• Or orally (in person or during a phone conversation).
  
  

4. The client’s consent is equivalent to acceptance of the service terms, which excludes the possibility of withdrawal from the contract during its execution.
   
   

5. If the repaired or replaced parts are functioning correctly and according to the agreement, the client has no right to withdraw from the contract or request a refund for the services performed.
   
   

6. In the case of leaving a deposit for ordered parts, the client cannot reclaim it if they cancel the service. This is due to the fact that the parts are individually sourced and cannot be returned to the supplier.
   
   

7. A delay in the delivery of parts or goods does not constitute a basis for canceling the service or requesting a refund of the deposit. The delivery time depends on external suppliers and potential logistical issues, over which the service has no control.
   
   

8. Devices that have been flooded may function partially or entirely when accepted for service, however:
   
   

• Flooding causes progressive corrosion and degradation of components, which may worsen before cleaning or repairs are performed.
  
  

• The device may suffer further damage at any time, both during storage and while being serviced.
  
  

9. The service is not responsible for additional damage to the device caused by flooding that appears:
   
   

• During the acceptance of the device into service,
  
  

• Or during the repair process.
  Example of such a situation: If a flooded device that was working when accepted for service stops functioning during the repair process, the service is not responsible for the worsening of the technical condition. Before accepting the device for repair, the service informs the client of the potential consequences of flooding and the risks of further deterioration of the device's technical condition.
  
  

10. If the device has other damages (e.g., a broken rear casing), the service is not responsible for:
    
    

• Damage to new parts due to existing defects in the device (e.g., glass shards may damage a newly installed battery),
  
  

• Worsening of the device's tightness, durability, or aesthetics after the repair, resulting from existing damages.

Client Agreement

By signing the "Receipt of Equipment for Repair," the client accepts the risks associated with the repair of the device in its current condition.
Example of a situation: If the device has a broken rear casing and battery issues (e.g., rapid discharge), and the client decides only to replace the battery: The warranty covers only the replaced battery. By signing this regulation, the client confirms that they are aware of the risks arising from the existing damages to the device, including: loss of device structure rigidity, increased vulnerability to liquid penetration inside the device, and the possibility of damaging the new battery (or other components) by glass shards that may enter the device. The service is not responsible for any further damages caused by existing defects in the device. Before starting the repair, the client will be informed about the existing damages and potential risks, and their acceptance will be confirmed by signing this regulation.

11. Each service technician is obligated to verify the device's operation before and after the repair. To do this, the device should be unlocked or configured to the main menu. If the client does not want to provide the code or restore factory settings, the service may perform the repair at the client’s sole responsibility. If the client does not provide the password or remove the device's lock, the service is not responsible for hidden defects that could not be verified during the repair.
    
    

12. If the client refuses to provide the password to the device or restore it to factory settings, the service informs the client of the following rules:
    After installing a new part, the service cannot perform a full verification of its functionality, as this requires access to the device. This verification can only be conducted after the repair is completed, when the client personally provides access (e.g., entering the password at the time of device pickup after the repair). If defects in the new part are found after the repair and during the client’s personal inspection at the time of pickup, the service cannot return the part to the supplier, as it has already been permanently installed, and seals have been broken. In such cases:
    The defective part is subject to a warranty procedure with the supplier. According to the law, the supplier has up to 14 working days to verify and decide on the complaint. Additionally, the time required for part delivery to and from the supplier and the replacement time must be considered.
    Total repair time: Due to the need for a warranty procedure and waiting for delivery, the repair time in such cases may be extended up to 20 working days or more, depending on the supplier’s conditions.
    
    

13. Responsibility for the contractor's mistakes:
    If additional damage occurs to the device during the execution of the ordered service or repair due to the fault of the service, we commit to:
    
    

• Repairing the damage at our cost, as long as it is technically possible to fix it.
  
  

• Performing the repair under the service warranty, provided that such a repair may extend the total service time.
  Example of a contractor's mistake: For example, if the device was delivered for cleaning and thermal paste replacement, and during the repair, the motherboard controller responsible for power supply was damaged, such damage will be treated as the service’s fault and will be repaired under warranty.
  Impact of the repair on service completion time: If the repair of the contractor’s mistake requires additional time, the service completion time may be extended by 14 more working days.
  The client is obligated to pay for the originally ordered service (e.g., thermal paste replacement), regardless of the contractor's mistake repair. The repair of the contractor's mistake will be done at no extra cost to the client.
  After repairing additional damages caused by the service’s fault, the standard service warranty of 90 days applies, starting from the completion date of the repair.
  
  

14. Rules for device pickup after repair completion:
    If the client does not pick up the repaired device within 3 months of being informed of its completion, the service reserves the right to:
    
    

1. Disassemble the replaced parts and reuse them.
   
   

2. Charge a storage fee of 1 PLN per day for each delayed day.
   If the client decides to pick up the device after this period, they agree to:
   
   

3. Pay 50% of the deposit for new parts if their replacement was necessary and wait for the delivery and reinstallation time.
   
   

4. In cases where the parts replaced in the device were not required, the client only bears the storage costs.
   The service will remind the client about the need to pick up the device before 3 and 12 months from the notification of repair completion. These reminders will be sent only via SMS, as this is the only contact method provided by the client during the order submission (unless another contact method is provided).
   Long-term non-pickup of the device: If the client does not pick up the device within 12 months from the repair completion date, the service reserves the right to sell the unclaimed equipment in accordance with the laws of the Republic of Poland.
   
   

15. The service is not responsible for handing over the device to another person based on a lost receipt. A client who loses the receipt can pick up the device based on:
    Providing the phone number that was submitted during the device registration with the service. The device can be released on this basis after additional verification by the service, such as checking the repair history and contact details. By signing this regulation, the client agrees that the service will only contact them using the phone number provided during device registration. If the phone number changes, the client is obliged to inform the service about the updated contact information. The lack of current contact details does not release the client from the obligation to pick up the device and cover any storage costs.
    
    

By signing the "Receipt of Equipment for Repair," the client declares that they have read and understood the contents of this document and agree to all the conditions contained herein.